HCM Manager

Position Summary – Total Source Tax Operations Leader

The HRO Total Source team manages multiple functions of Tax & HCM. Within the Tax space this team is responsible to manage client’s profile accuracy, Unemployment Insurance & Ensure compliance over agency notices generated for PEO clients. This team is also responsible for managing key areas of the HCM & Payroll functions such as assisting our onshore partners with EE verification, chat team for payroll queries etc.

Key Responsibilities :

Oversee the daily activities of the Total Source operations within Hyderabad.

Monitors various standards including internal tNPS, Client Engagement, AHT, productivity, and ensures targets and service level agreements are achieved.

Responsible for taking a lead in escalations and getting on calls with clients whenever required.

Should manage a span of control of 60+ associates & work with Front line leaders to run smooth operations.

Supervise team and provides direction, feedback and assistance whenever needed.

Develop and drive to completion plans for special projects, Issues Logs and ongoing requirements & manage the execution

Drives strong Employee Engagement and ensures grievances from team’s are addressed

Translate the Total Source Business strategy for Payroll teams into actionable goals and aligns these functional goals to impact key financial drivers and metrics

Develops talent for the benefit of ADP and his / her own organization

Identifies clients’ business challenges and the markets they serve and seeks client feedback to make informed business decisions

Build strong partnerships with the US partners to ensure transparent, clear and regular communication and deliver results as expected.

Skills & Competencies

B.Com or equivalent completed (MBA preferable)

Should have experience in managing front line leaders for at least 3 years and should be an existing Operations manager with a span of control of 50+ associates

Should have excellent communication (written and verbal) and interpersonal skills with a proven record of strong stakeholder engagement

Should be adept in using strategic tools, Lean models to identify process improvements and work with Development teams internally to drive efficiency

Should have experience in managing stakeholders and counterparts onsite (US counterparts)

Should have a proven track record of strong governance in delivering business results

Should have strong analytical skills with ability to use data to drive efficiencies and make decisions

Should be a self-driven individual with a proven track record of strong engagement in the organization

Should be open to work in the US shifts & office location is Hyderabad