Business Technical Services Analyst II

Summary

Description Summary of This Role

Maintains knowledge of an assigned set of clients in terms of their business and their solutions / configuration. Provides technical support to assigned clients and their respective Business Account / Relationship Managers, including : ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments&apos revenue while providing Business Technical Support until closure.

What Part Will You Play

• Learns to establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client&aposs business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships.
• Assists in the evaluation process of the client&aposs business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub-components of major initiatives.
• Participates in converting the client&aposs business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off.
• Gains and maintains knowledge of how to identify critical business impact issues from Service Desk.
• Assists with documents and maintenance to the clients&apos system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for review and feedback.
• Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn&apost negatively impact client operations.
• Takes part in execution of simple project / development work plans and learns to revise them as appropriate to meet changing needs and requirements.
• Occasionally acts as 24x7 first line Service Desk support, as requested, and monitors adherence to Service Desk SLAs (Service Level Agreements).

What Are We Looking For in This Role

Minimum Qualifications

Preferred Qualifications

What Are Our Desired Skills and Capabilities

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Skills Required

C, Vb.net, Linux, Oracle Pl Sql, Asp.net, Microsoft Visual Studio, ansi c, Unix