Key Responsibilities
- Responsible for Policy administration and related services of Life or P&C Insurance Policies / Life & Insurance Annuity.
- Performs routine, recurring processing and quality tasks in support of outsourced services within a specific industry and functional area. Adheres to process service level agreements.
- Develops knowledge and skill in assigned work process (es) as we'll as general understanding of the clients business and objectives.
- Understands and adheres to project and organization quality and compliance standards and any applicable laws and regulations.
- Handles company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.
- Remains alert for critical situations regarding customer service issues and escalates to appropriate individuals
Mandatory Skills :
Candidates must possess good communication skill Both verbal and writtenGood analytical and problem-solving skillsOpen to work in evening and Night ShiftsPC literacy, basic knowledge of MS office and e-mail skillsTyping skills with a minimum 25 WPM at 90% accuracyDesired Skills (in case carrying some experience) :
Knowledge of US Insurance (Preferably Life and Health insurance)Working knowledge of accounting and reconciliation or should possess good understanding on concepts.Skills Required
Ms Office