Site Reliability Engineering Professional

Introduction

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your Role And Responsibilities

As a Site Reliability Engineer, you will work in an agile, collaborative environment to build, deploy, configure, and maintain systems for the IBM client business. In this role, you will lead the problem resolution process for our clients, from analysis and troubleshooting, to deploying the latest software updates & fixes.

Your Primary Responsibilities Include

• 24x7 Observability : Be part of a worldwide team that monitors the health of production systems and services around the clock, ensuring continuous reliability and optimal customer experience.
• Cross-Functional Troubleshooting : Collaborate with engineering teams to provide initial assessments and possible workarounds for production issues. Troubleshoot and resolve production issues effectively.
• Deployment and Configuration : Leverage Continuous Delivery (CI / CD) tools to deploy services and configuration changes at enterprise scale.
• Security and Compliance Implementation : Implementing security measures that meet or exceed industry standards for regulations such as GDPR, SOC2, ISO 27001, PCI, HIPAA, and FBA.
• Maintenance and Support : Tasks related to applying Couchbase security patches and upgrades, supporting Maximo for pager duty rotation, and collaborating with Couchbase Product support for issue resolution.

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

Openshift and / or Kubernetes proficiency : Demonstrate handling Production / Customer facing environments issues or setup the new environment. Worked as Kubernetes / Openshift Cluster administrators.

Cloud platform expert : Need expert on understanding AWS and IBM cloud or any other cloud. Should have hands on common services like EC2, Route 53, VPC, RDS, Document DB.

Preferred Technical And Professional Experience

Skills Required

Ibm Cloud, Prometheus, Grafana, New Relic, Terraform, Ansible, Openshift, Kubernetes, Aws