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Principal Engineer - Service Now

Principal Engineer - Service Now

GrowthAXLhyderabad, India
7 hours ago
Job description

Principal Engineer – Service Now – Now Assist AI Agents

Job Description

  • Role :
  • Principal Engineer for ServiceNow focusing on Now Assist AI Agents
  • Lead the development of modern Service Management and Automation solutions,

primarily in Healthcare

  • Design, develop, and own AI agent platform components, including prompt

    • engineering, integrations, and workflows

  • Act as a technical and functional consultant for ServiceNow implementations

    • utilizing AI and the Now Assist platform

  • Provide architectural guidance, deep product knowledge, and best practices
  • Translate customer needs into scalable solutions and manage customer

    • engagement, including scope and risk management

  • Enable and mentor team members on ServiceNow domains
  • Requirements :
  • Extensive experience in Professional Services, ideally with a software OEM

    • background

  • Strong understanding of AI integration into workflows, decision-making, and

    • automation

  • Experience with agentic / autonomous systems, vector search, human-AI interaction
  • Proven experience with large-scale, distributed systems and relevant technologies

    • (Kubernetes, Kafka, Flink, Spark)

  • Programming expertise, especially in Java, JavaScript / TypeScript
  • Familiarity with ServiceNow certifications (CMA, CTA) and additional certifications

    • (TOGAF desirable)

  • Hands-on with LLMs, prompt engineering, and applying AI to solve real-world

    • problems

  • 6+ years in software engineering, with a focus on product design and user

    • experience

  • Strong stakeholder management, communication skills, and ability to handle

    • complex customer needs

  • Architectural and systems design skills, capable of working with changing priorities
  • Skills :
  • Technical : ServiceNow platform, AI / ML, large-scale systems, web frameworks,

    • Java, Kubernetes, data streaming tech

  • Consulting / Communication : Customer engagement, solution presentation,

    • translating technical concepts to business stakeholders

  • Design & Visualization : Creating wireframes, workflows, conceptual documents
  • Soft skills : Ownership, execution, collaboration, agility in evolving environments
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    Principal Engineer • hyderabad, India