Senior Reservation Executive

Job Description

Senior Reservation Executive

Location : InfoPark,Kochi, Kerala

Education

: Graduation Mandatory (Hospitality / Travel background preferred)

Experience

:   Minimum

2 years of experience in the International Travel Industry.

Salary

: ₹25,000   -

₹30,000   per month(

Based on previous exp and package )

Requirement :

Excellent Communication Skill is mandatory.

Work Timing :

Rotational Night Shift

Job Summary :

We are looking for a proactive and detail-oriented

Senior Reservation Executive  to manage travel systems and ensure smooth booking operations. Ideal candidates should have prior experience with GDS platforms, PMS systems, and excellent communication skills.

Responsibilities :

Handle

domestic and international reservation requests   for hotels, flights, and packages.

• Manage

group bookings, corporate reservations, and VIP clients   efficiently.

• Ensure

accurate booking confirmations , amendments, and cancellations.

• Respond to customer queries through

calls, emails, and chat   with professionalism.

• Coordinate with

travel partners, vendors, and suppliers   to secure best deals.

• Upsell additional services such as

insurance, transport, and upgrades .

• Maintain updated knowledge of

travel products, policies, and reservation systems   (Amadeus, Galileo, Sabre, or other GDS).

• Mentor and guide junior reservation executives when required

Requirements

• Graduation (Bachelor’s Degree)
• Fluency in spoken and written English
• Experience with Travel Systems (Opera, Online B2B portals)
• Familiarity with GDS (Galileo, Amadeus, Nuflight) and PMS (Wish.net, Prologic)
• Strong IT skills : Windows management, networking, printer setup, troubleshooting
• Proficiency in MS Office
• CRM knowledge is a plus

Requirements

Experience with Travel Systems, GDS Platforms PMS Systems CRM Software