Fiber Optic Technician Field Operations

Job Description

We are seeking a skilled and dedicated Fiber Optic Technician to join our team. The ideal candidate will be responsible for the end-to-end installation of Fiber-to-the-Home (FTTH) services at customer premises. This role requires a strong technical aptitude excellent problem-solving skills and a commitment to providing outstanding customer service.

Key Responsibilities :

• Installation and Termination : Install route and terminate fiber optic cables from the network distribution point to the customers home (drop cable).
• Equipment Configuration : Install and configure Optical Network Terminals (ONT) and Wi-Fi routers ensuring proper functionality and secure network setup.
• Service Activation : Set up internet services for customers including configuring router settings such as SSID password DHCP and other relevant parameters.
• Fiber Splicing and Testing : Perform fusion splicing to join fibers as needed ensuring low loss and high performance. Conduct light-level testing using an optical power meter to verify signal strength and troubleshoot any issues.
• Quality Assurance : Check signal strength and perform necessary adjustments or rectifications to resolve poor connections and ensure optimal service quality.
• Troubleshooting and Maintenance : Diagnose and resolve technical issues related to fiber optic connections equipment and customer-side network problems.
• Documentation and Reporting : Maintain detailed and accurate records of all installations service calls and fault-handling activities. Report complex issues or faults to the backend support or Network Operations Center (NOC).
• Customer Education : Provide clear and concise education to customers on how to use their new services and equipment including basic troubleshooting steps.
• Tool and Safety Management : Ensure all tools and equipment including fusion splicers and optical power meters are well-maintained and used safely during all site visits. Adhere to all company safety protocols and procedures.

Qualifications :

Accomodation with transportation Company provided visa and Health insurance

Key Skills

Computer Hardware,Customer Service,Hand Tools,Computer Networking,Field Service,POS,Windows,Mechanical Knowledge,Service Technician Experience,Merchandising,Project Coordination,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 1800 - 2000