Fiber Optic Technician - Field Operations

Job Description

We are seeking a skilled and dedicated Fiber Optic Technician to join our team. The ideal candidate will be responsible for the end-to-end installation of Fiber-to-the-Home (FTTH) services at customer premises. This role requires a strong technical aptitude, excellent problem-solving skills, and a commitment to providing outstanding customer service.

Key Responsibilities :

• Installation and Termination : Install, route, and terminate fiber optic cables from the network distribution point to the customer's home (drop cable).
• Equipment Configuration : Install and configure Optical Network Terminals (ONT) and Wi-Fi routers, ensuring proper functionality and secure network setup.
• Service Activation : Set up internet services for customers, including configuring router settings such as SSID, password, DHCP, and other relevant parameters.
• Fiber Splicing and Testing : Perform fusion splicing to join fibers as needed, ensuring low loss and high performance. Conduct light-level testing using an optical power meter to verify signal strength and troubleshoot any issues.
• Quality Assurance : Check signal strength and perform necessary adjustments or rectifications to resolve poor connections and ensure optimal service quality.
• Troubleshooting and Maintenance : Diagnose and resolve technical issues related to fiber optic connections, equipment, and customer-side network problems.
• Documentation and Reporting : Maintain detailed and accurate records of all installations, service calls, and fault-handling activities. Report complex issues or faults to the backend support or Network Operations Center (NOC).
• Customer Education : Provide clear and concise education to customers on how to use their new services and equipment, including basic troubleshooting steps.
• Tool and Safety Management : Ensure all tools and equipment, including fusion splicers and optical power meters, are well-maintained and used safely during all site visits. Adhere to all company safety protocols and procedures.

Qualifications :

Skills Required

Troubleshooting, Documentation