Client Manager

At

Enterprise Minds , we empower businesses through intelligent systems, data-driven solutions, and agile digital transformation. Headquartered in San Ramon, California, with thriving tech hubs in

Hyderabad

and

Pune , we are a fast-growing company redefining how AI, ML, and automation drive real-world results.

Why Work with Us?

Innovation-First Culture : Collaborate on AI / ML, digital twins, and cloud engineering projects that make a real difference.

Career Growth : Work alongside industry experts and access continuous learning opportunities.

Global Impact : Deliver mission-critical solutions for enterprise clients worldwide.

People-Centric Environment : Enjoy work-life balance, mentorship, and a supportive team culture.

Role Profile : Client Manager – Account Mining (IT Services)

Location : Delhi, India

Job Type : Full-Time

Department :

Client Success / Sales

Reports to :

Head of Client Success / Sales Director

Role Objective : As a

Client Manager – Account Mining , you will be the strategic liaison and single point of contact (SPOC) for key clients. Your primary focus will be nurturing long-term relationships, uncovering upsell and cross-sell opportunities (account mining), and ensuring smooth onboarding and ongoing support for clients within our IT services business.

Key Responsibilities :

Client Management & SPOC

Act as the dedicated point of contact for assigned clients, ensuring high satisfaction and proactive communication.

Understand the client’s business goals, technology landscape, and pain points to tailor services and support.

Conduct regular review meetings, performance updates, and feedback sessions.

Account Mining & Growth

Identify and pursue opportunities for upselling and cross-selling IT services and solutions.

Collaborate with internal technical and sales teams to develop value-driven proposals.

Track account growth metrics and ensure alignment with revenue targets.

Client Onboarding & Transition

Own the end-to-end client onboarding process including kickoff meetings, documentation, and system access coordination.

Ensure clear communication of project scope, expectations, and timelines.

Seamlessly transition clients to operational support teams post-implementation.

Sales & Support Collaboration

Work closely with the pre-sales and technical teams to align solutions with client requirements.

Assist with RFP responses, proposal development, and solution demos.

Escalate and resolve client issues in collaboration with service delivery and support teams.

Reporting & Documentation

Maintain accurate CRM records of client interactions, opportunities, and support tickets.

Provide internal reporting on account health, risks, and growth forecasts.

Candidate Profile : Qualifications :

Bachelor’s degree in Business Administration, Information Technology, or a related field.

MBA is a plus.

Experience :

7-12 years of experience in client / account management, preferably in IT services or solutions.

Proven track record of account mining and expanding client relationships.

Skills :

Strong interpersonal and communication skills.

Ability to identify business needs and align them with technical solutions.

Proficiency in CRM tools (e.g., Salesforce, Zoho), MS Office Suite, and collaboration tools (e.g., Teams, Slack).

Project coordination or delivery experience is a plus.