Healthcare Contact Center Professional

Summary

CRM Executive’s handle incoming and outgoing calls with professionalism and empathy, assisting patients with appointment scheduling, rescheduling, and cancellations. Additionally, they address queries related to medical services, doctor availability, billing, and insurance, while maintaining patient confidentiality. Their goal is to provide accurate information, resolve concerns efficiently, and ensure a positive patient experience through courteous and timely support.

Qualifications :

• Graduate in any discipline.
• Fluency in English, Telugu, and Hindi is mandatory;

knowledge of additionallanguages a Plus

Training & Certification :

Additional Information :

Apart From the above the position holds such responsibilities that are assigned in due course.