Relationship Manager - In-Clinic Consults

About The Role -

As a Relationship Manager - Provider Enablement & Vendor Management at MediBuddy,

you will be responsible for enabling and supporting our healthcare provider partners through the

implementation of the Provider Central Portal, ensuring they are trained, onboarded, and

actively using its features. In addition, you will manage end-to-end provider / vendor

relationships, resolve operational and payment issues, and ensure contractual and service-level

compliance to deliver a smooth provider experience.

Key Responsibilities :

• Provider Onboarding & Portal Implementation
• Guide new providers through onboarding, system setup, and configuration of the Provider Central Portal
• Coordinate with internal stakeholders (Product / Tech / Operations) to ensure successful portal activation and integration into the provider's workflow
• Monitor and drive adoption of key portal features such as slot management, appointment visibility, fulfillment tracking, and billing
• Provider Training & Continuous Enablement
• Conduct live and recorded training sessions to educate providers on portal usage and best practices
• Provide updated training collateral and user guides for new features or process updates
• Act as the go-to resource for resolving first-level functional queries on the portal
• Vendor Relationship Management
• Build strong and strategic relationships with assigned hospitals, clinics, and diagnostic centers
• Ensure providers comply with agreed operational protocols, documentation norms, and SLA requirements
• Conduct regular review meetings and maintain feedback loops for continuous improvement
• Issue Resolution & Payment Coordination
• Act as the escalation point for provider grievances related to operational issues, consultation discrepancies, or system limitations
• Proactively identify and resolve payment-related concerns including delays, mismatches, or reconciliation errors
• Liaise with Finance, Operations, and Provider Support teams to ensure timely resolution and clear communication to the provider
• Track and follow up on payment status, escalations, and pending settlements
• Vendor Performance Monitoring
• Analyze and report on key performance indicators including fulfillment rates, portal adoption, and SLA breaches
• Share regular feedback and performance dashboards with providers to align expectations and drive accountability
• Recommend corrective actions and support implementation to improve provider performance
• Documentation & Reporting
• Maintain comprehensive records of provider onboarding status, escalations, payment resolutions, and performance
• Generate monthly reports on provider health, adoption metrics, and open issues
• Provide structured input to product, operations, and finance teams to improve tools and policies

Key Requirements :

Skills Required

CRM Tools, google sheets , Excel, ticketing systems