Quality Manager

Purpose of the Job

To ensure and improve the quality across all our processes, build stronger controls, improve the content of SOPs, update the RCSAs, conduct walkthroughs for process improvement, conduct BCP tests, timely and accurate RBI reporting and audit responses. Identify manual activities and drive Automation Projects to timely completion

Expected Key Results Activities

Identify manual activities, generate new ideas with cost benefit analysis and implement these through IT / Automation Projects

Identify manual activities, facilitate generation of new ideas through the team

Implementation of ideas generated through IT / Automation Projects

Build strong controls and improve the content of SOPs

Improve the content of SOPs including :

strong maker checker role

stronger controls

exception handling.

Conduct walkthroughs for process improvement and update the RCSAs

Through walkthroughs identify the process gaps and ensure controls are documented and implemented.

All improvements and changes to be updated in the RCSA.

Conduct BCP tests

Facilitate tests for BCP enabled processes

Ensure documentation of all BCP tests conducted.

Timely and accurate RBI reporting and audit responses

Timely and accurate RBI reporting

Timely and accurate audit responses.