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Tele Collection - Quality Analyst

Tele Collection - Quality Analyst

ConfidentialBengaluru / Bangalore
17 days ago
Job description

Role Responsibilities :

  • Conduct daily, weekly, and monthly audits as per target
  • Provide timely feedback and publish quality reports
  • Participate in calibrations to maintain variance standards
  • Suggest improvements based on audit insights

Job Requirements :

  • 1–3 years of experience in call quality analysis
  • Proficiency in report publishing and audit documentation
  • Strong understanding of compliance and process audits
  • Ability to identify and drive quality improvements

    • Skills Required

    Auditing, Call Monitoring, Compliance, Process Improvement, Quality Analysis

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    Quality Analyst • Bengaluru / Bangalore

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