Call Quality Analyst

Key Responsibilities :

• . Lead the creation and design of comprehensive training programs, including technical, leadership, and soft skills courses.
• . Collaborate with subject matter experts (SMEs) to develop content that addresses the specific needs of various departments and teams.
• . Ensure the training content aligns with business goals, compliance standards, and the learning needs of employees.
• . Manage the full lifecycle of training programs and initiatives, including planning, execution, and post-delivery evaluation.
• . Develop project timelines, milestones, and deliverables for training initiatives, ensuring that all tasks are completed on schedule.
• . Work with cross-functional teams to ensure the successful rollout of programs across the organization.
• . Oversee the delivery of training through various formats, including virtual, in-person, and e-learning platform.

Skills Required

technical proficiency , Data Analysis, Process Improvement, Quality Assurance