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Customer Care Executive

Customer Care Executive

ConfidentialNashik
30+ days ago
Job description

Role Responsibilities :

  • Conduct customer satisfaction surveys to identify service improvements.
  • Handle customer calls and direct them to appropriate departments.
  • Manage customer issues and provide easy-to-follow solutions.
  • Assist customers in choosing products based on their needs and budget.

Key Deliverables :

  • Ensure timely resolution of customer concerns and complaints.
  • Inform customers about promotions and deals.
  • Build positive rapport with customers via phone or in-person.
  • Prepare reports on customer satisfaction and assist in team skill development.
  • Skills Required

    Order Management, Customer Service, Communication, Complaint Handling

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    Customer Care Executive • Nashik

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