Program operations and logistics (education experience compulsory)

Company Description Learn with Leaders (LWL) empowers middle and high school students by connecting them with renowned faculty, thought leaders, and peers from around the globe. Through year-round programs — including global summer camps, workshops, research initiatives, and online conferences — LWL helps students explore new interests, build meaningful networks, and nurture creativity. The organization inspires young minds to dream bigger and achieve their full academic and personal potential. Role Description (mandatory education experience) We are seeking a Program Operations and Partnerships Manager to lead the execution of both on-ground camps and online programs . This full-time, remote role involves overseeing all aspects of operations, logistics, partnerships, and quality management — ensuring that every program meets the highest standards of safety, engagement, and impact. Note : Experience working with minors and a valid Safeguarding Level 3 certification are mandatory. Key Responsibilities 1. Student-Facing Responsibilities Manage student onboarding, engagement, and communications across all program formats. Track student projects, testimonials, and outcomes , ensuring data accuracy and timely reporting. Maintain comprehensive Excel-based tracking systems for over 500 participants. Provide responsive and empathetic support to students and parents , ensuring an excellent learning experience. 2. Mentor-Facing Responsibilities Lead mentor recruitment, onboarding, and training , ensuring alignment with program goals. Coordinate with mentors and facilitators to ensure consistent curriculum delivery and engagement . Gather and review mentor feedback to maintain teaching excellence. Facilitate clear communication between mentors, facilitators, and the LWL team. 3. Camp Management (On-Ground Programs) Oversee end-to-end logistics including airport transfers, accommodation, transport, meals, and safety protocols . Ensure Safeguarding and Child Protection standards (Level 3) are rigorously followed. Coordinate with local vendors, staff, and venues to maintain smooth operations and safety compliance . Supervise on-ground teams to uphold student well-being and program quality . 4. Online Program Management Oversee virtual workshops and research programs , managing scheduling, communication, and participant experience. Monitor feedback and testimonials to continuously improve online offerings. Support content and curriculum delivery , ensuring consistency and engagement. Collaborate with academic, marketing, and tech teams for program enhancement. 5. Partnership Management Identify and reach out to potential institutional and strategic partners to expand LWL’s global footprint. Structure new collaborations and programs in partnership with schools, universities, and thought leaders. Manage ongoing partner relationships , ensuring mutual goals, impact reporting, and program success. Work with leadership to develop innovative partnership models and joint initiatives. 6. Quality & Continuous Improvement Maintain high program quality and delivery standards across all initiatives. Track and analyze feedback scores, performance metrics, and participant satisfaction . Develop reports and recommendations for process improvement and innovation . Ensure operational consistency across diverse program types and geographies. Qualifications Proven experience in Program or Operations Management in education , ideally in education, youth engagement, or training. Strong Excel and data management skills for participant tracking and reporting. Experience managing on-ground logistics, safety, and safeguarding for minors. Demonstrated success in Partnership Development and Relationship Management . Excellent communication and stakeholder coordination skills across cultures and time zones. Strong analytical, problem-solving, and organizational skills. Bachelor’s degree in Education, Management, or related field (preferred). Ability to work independently and manage multiple projects in a fast-paced, remote environment.

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