Customer Relationship Management Manager

Company Description Kopuramchit Funds is a leading chit fund company in Tamil Nadu, offering a safe and secure investment option for a bright future. Registered and governed by the Chit Fund Act of 1982, Kopuramchit Funds provides various chit schemes designed to help customers invest small amounts and earn significant returns. The company has a team of experts providing personalized financial advice and regular updates to customers. With a transparent and efficient system, Kopuramchit Funds ensures timely returns and has a dedicated customer support team available to address any queries or concerns. Role Description This is a full-time on-site role for a Customer Relationship Manager, located in Coimbatore. The Customer Relationship Manager will be responsible for maintaining and strengthening relationships with existing customers, providing personalized financial guidance, and addressing customer inquiries and concerns. The role involves coordinating with various departments to ensure customer satisfaction, managing customer accounts, and ensuring timely communication and updates regarding chit fund schemes. The Customer Relationship Manager will also work on identifying opportunities to enhance customer experience and loyalty. Qualifications Experience in Customer Relationship Management and handling customer queries Strong communication and interpersonal skills to build and maintain customer relationships Proficiency in financial planning and providing personalized financial advice Ability to work collaboratively with different departments to ensure customer satisfaction Excellent organizational and time management skills to handle multiple customer accounts Bachelor's degree in Business Administration, Finance, or a related field Experience in the financial services industry is a plus