LTIMindtree is seeking a highly experienced ServiceNow Lead to oversee the design, architecture, implementation , and integration of solutions within the ServiceNow Field Service Management (FSM) product. This role will require strong technical leadership, deep platform knowledge, and a commitment to quality and innovation.
Key Responsibilities :
- Lead the end-to-end implementation and solution architecture of ServiceNow FSM modules
- Translate complex business requirements into scalable and maintainable technical solutions
- Ensure alignment with ServiceNow best practices , standards, and security guidelines
- Provide technical consultation to clients and internal teams
- Guide the team in designing, configuring, and customizing FSM and related modules
- Champion innovation and quality across all ServiceNow-related projects
- Collaborate with stakeholders to drive value delivery and adoption of FSM features
Required Experience & Skills :
5+ years of experience in implementing or architecting ServiceNow solutionsProven hands-on experience in designing and implementing ServiceNow FSM moduleExperience with the following FSM features is essential :Workforce and Resource ManagementWork Order ManagementAppointment Scheduling and DispatchMap-based and Calendar-based Dispatcher ViewsMobile App for FSM AgentsSurveys and AnalyticsAsset and Inventory ManagementNow Assist for FSMExperience in implementing or integrating with :IT Service Management (ITSM)Custom Service PortalsIdeal Candidate Attributes :
Deep understanding of ServiceNow platform capabilities, modules, and integration optionsStrong technical leadership and consultation skillsAbility to manage complex integrations with third-party technologiesPassion for delivering high-quality, innovative solutions in a client-facing environmentSkills Required
Servicenow FSM, ServiceNow best practices, FSM features, IT Service Management (ITSM), Custom Service Portals