Facilities Executive - Soft Services
ConfidentialHyderabad / Secunderabad, Telangana, India4 days ago
Job descriptionOperate seamlessly between Aquila and Centaurus locations as required Maintain service consistency and quality standards across both sites Adapt to varying operational requirements and employee needs at each location Coordinate resource sharing and staff deployment between locations when needed Ensure effective communication and coordination between site teams Supervise housekeeping teams and cleaning operations across office areas Monitor cleaning schedules, standards, and compliance with hygiene protocols Conduct regular inspections of washrooms, common areas, and workspaces Manage cleaning supplies inventory and consumption tracking Ensure compliance with health and safety cleaning standards Handle special cleaning requirements and deep cleaning initiatives Oversee cafeteria operations, food quality, and service standards Coordinate catering services for meetings, events, and special occasions Monitor food safety, hygiene standards, and regulatory compliance Manage vendor relationships with catering service providers Handle employee feedback and complaints related to food services Support menu planning and dietary requirement accommodations Coordinate with security teams and monitor access control systems Ensure proper visitor management and guest registration processes Monitor CCTV systems and security protocols compliance Handle security-related incidents and coordinate with relevant teams Manage ID card issuance and access rights coordination Support emergency evacuation procedures and safety drills Oversee reception desk operations and guest service standards Manage visitor registration, escort services, and meeting room coordination Ensure professional front-of-house service delivery Handle VIP visits and special guest arrangements Coordinate with external service providers for guest requirements Maintain reception area presentation and ambiance Manage relationships with soft services vendors and contractors Monitor vendor performance against service level agreements Coordinate vendor schedules, deployments, and service delivery Handle vendor-related issues, complaints, and performance improvements Ensure proper vendor compliance with safety and security protocols Support contract management and renewal processes Ensure exceptional workplace experience for all UBS employees Handle employee service requests, complaints, and feedback efficiently Implement service improvements based on employee suggestions Coordinate special events, celebrations, and employee engagement activities Support workplace wellness initiatives and employee comfort measures Maintain high standards of customer service across all touchpoints Bachelor's degree in Facilities Management, Hotel Management, Business Administration, or related field 4-6 years of experience in soft services or facilities management 2+ years of hands-on experience in housekeeping, catering, or guest services Experience in corporate environment or commercial real estate preferred Background in service industry with customer-facing experience Strong knowledge of housekeeping operations and cleaning standards Understanding of food service operations and catering management Experience with security protocols and access control systems Knowledge of guest services and reception management Familiarity with soft services vendor management Strong attention to detail and quality control capabilities Excellent organizational and time management skills Ability to multitask and manage multiple service areas simultaneously Problem-solving skills and ability to handle service disruptions Understanding of health, safety, and hygiene standards Excellent verbal and written communication skills Strong customer service orientation and employee interaction skills Ability to coordinate with diverse teams and service providers Professional demeanor and presentation skills Multilingual capabilities (English, Hindi, Telugu preferred) Proficiency in MS Office Suite (Word, Excel, PowerPoint) Basic knowledge of facilities management systems Understanding of vendor management processes Knowledge of safety and compliance requirements Familiarity with service quality measurement tools Service Quality : Maintain service quality scores above 4.0 / 5.0 across all areas Response Time : Address service requests within defined SLA timelines Employee Satisfaction : Achieve high satisfaction ratings for soft services Vendor Performance : Ensure all vendors meet performance standards Cost Management : Support budget adherence and cost optimization initiatives Compliance : Maintain 100% compliance with health, safety, and hygiene standards Location Flexibility : Regular rotation between Aquila and Centaurus as operational needs require Working Hours : Standard business hours with flexibility for extended coverage when needed Physical Requirements : Regular site walks, inspections, and coordination activities Availability : Occasional support during events, emergencies, or special requirements Travel : Movement between locations and vendor facilities as needed Progression to Assistant Facilities Manager role Cross-training in hard services and facilities management Professional development in service excellence and operations management Leadership development opportunities Industry certifications and training programs Competitive salary commensurate with experience Performance-based incentives Transportation allowance Medical insurance and wellness benefits Professional development support JLL employee benefits and career advancement opportunities
Job Description : Facilities Executive (Soft Services)
Client : UBS
Location : Hyderabad (Aquila & Centaurus)
Department : Facilities Management - Soft Services
Reports To : Assistant Facilities Manager / Facilities Manager
Position Overview
We are seeking a dedicated Facilities Executive specializing in Soft Services to manage and coordinate comprehensive soft services operations across UBS Hyderabad's Aquila and Centaurus locations. This role requires a hands-on professional who can seamlessly operate between both sites, ensuring consistent service delivery and maintaining the highest standards of workplace experience for UBS employees.
Key Responsibilities
Soft Services Operations Management
- Oversee daily soft services operations including housekeeping, catering, security, and guest services
- Ensure consistent service quality standards across all soft service areas
- Coordinate with service providers and vendors to maintain optimal service delivery
- Monitor service schedules, staff deployment, and resource allocation
- Conduct regular quality inspections and audits across service areas
- Handle day-to-day operational issues and service requests
Multi-Location Flexibility
Housekeeping & Cleaning Services
Food Services & Catering Management
Security & Access Control
Reception & Guest Services
Vendor & Service Provider Management
Employee Experience & Service Excellence
Required Qualifications
Education & Experience
Core Competencies
Soft Services Expertise
Operational Skills
Communication & Interpersonal Skills
Technical Skills
Key Performance Indicators
Working Conditions & Requirements
Career Development Opportunities
Compensation & Benefits
Ideal Candidate Profile : A service-oriented facilities professional with strong soft services background, excellent attention to detail, and the flexibility to manage diverse service operations across multiple locations while maintaining exceptional service standards.
Skills Required
Security Protocols, Vendor Management, Ms Office Suite, access control systems , Catering Management
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Soft Service Executive • Hyderabad / Secunderabad, Telangana, India
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