Voice And Accent Trainer

Company : GlobalStep

Position : Voice and Accent Trainer

Location : Pune (Vadgaon Sheri)

Website : www.globalstep.com

Summary :

We are seeking an experienced and dynamic Voice & Accent Trainer to lead the development of global communication skills for teams supporting game services. The role involves coaching new hires and existing employees on neutralization, global intelligibility, listening comprehension, and effective player engagement. The ideal candidate will bring deep expertise in V&A training, preferably from the BPO, or customer experience industries, and will play a critical role in shaping communication excellence for global delivery.

Responsibilities

Training Delivery & Facilitation :

• Conduct V&A, Business Communication, and Soft Skills training for new hires and existing team members
• Responsible for teaching and enhancing the English language skills of individuals with primary focus on English naturalization and neutralization, through pronunciation, grammar, syntax correction both in verbal written communication, for American and UK English.
• Facilitate train-the-trainer sessions and build a consistent communication coaching framework
• Customize content to meet global communication standards for voice / chat / email-based support

Curriculum Development & Localization :

Assessment & Coaching :

Process & Stakeholder Collaboration :

The candidate :

Skills Required

Trainer, Voice Non Voice, Voice Accent Trainer