Process Excellence Controller

Job Description :

Map end-to-end field service processes

Adhere to SOPs & workflows

Ensure company quality standards across service

Identify bottlenecks, delays, and errors in operations

Conduct gap analysis between defined processes and actual practices.

Recommend and implement improvements for faster service turnaround and reduced rework.

Analyze customer complaints, service failures, and escalation data.

Apply Quality Tools & Methodologies

Six Sigma & Continuous Improvement

Ensure decisions are data-driven, not assumption-based.

Cross-Functional Collaboration & Training

Support audits and compliance reviews by providing process and performance evidence.

Skills Required :

Knowledge of process mapping, process analysis, and improvement techniques in service environments.

Strong command of Quality Tools

Lean Six Sigma Green Belt / Black Belt certification preferred.

Ability to analyze quality metrics .

Data analysis skills

Strong interpersonal skills to work with cross-functional teams.

Exposure to smart metering / utilities / service industry preferred.

Qualification & Experience :

B.Tech. (Electrical / Electronics / CS)

2–5 years’ experience in Quality / Process Excellence / Service Operations .

Lean Six Sigma certification preferred.