Customer Success Manager (Industrial Engineers Preferred)
RichpanelBengaluru, KA, IN15 days ago
Job type
- Quick Apply
Job descriptionStrong GRR & NRR performance across your portfolio, with predictable renewals and consistent expansions High automation adoption (30–60% per account) and measurable improvements in CSAT, resolution time, and cost savings Identify upsell and cross-sell opportunities by aligning product features with business goals. Recognized internally as a go-to escalation point and subject matter expert on customer workflows Successfully prevented customers from churning by building and executing turn-around plans Recognized as a trusted advisor by customer leadership and included in strategic CX discussions 4+ years of experience in Customer Success or Account Management in a SaaS environment Proven track record of owning renewals, onboarding, adoption, and expansions Demonstrated success running QBRs / MBRs with senior executives, tying product adoption to ROI Strong problem-solving ability — able to map workflows, identify churn risks, and design automation strategies Excellent communication and storytelling skills — you can move beyond metrics to articulate business value A hands-on operator who can roll up their sleeves to build workflows, playbooks, and success plans SaaS experience required; e-commerce SaaS or CX automation experience is a plus. Natural mentor and collaborator, eager to raise the bar for the CS function B.Tech degree ( Industrial Engineers preferred ) Strong technical aptitude and ability to quickly learn new software Excellent communication skills and cultural adaptability Project management and organizational skills Problem-solving and troubleshooting abilities Data analysis and interpretation skills Customer service orientation with a track record of helping clients succeed Competitive salary and performance-based bonuses Opportunity to work with cutting-edge AI technology Modern, chic office space in a vibrant neighborhood Quarterly team outings and off-sites Chance to make a meaningful impact in a rapidly growing startup This is an in-office position based in Bangalore, India The role requires working night shifts to align with US customer timings We have a work culture that prioritizes results and may require dedication beyond standard work hours Are not willing to work from our Bangalore office Are not open to working night shifts when required Do not have a B.Tech degree or equivalent
About the job
Richpanel is an AI-first customer service platform disrupting the $400B BPO market . By automating customer support and enabling brands to deliver effortless CX at scale, Richpanel helps e-commerce businesses reduce costs, increase automation, and grow sustainably.
We’re headquartered in Bangalore with a global customer base of 2,000+ brands. Backed by leading investors, we’re scaling rapidly and building a world-class Customer Success team to drive retention and revenue growth.
The Role
We’re looking for an experienced Customer Success Manager (CSM) to own a portfolio of high-value accounts and ensure adoption, measurable ROI, and renewals. This role requires strong account management skills, technical fluency, and the ability to act as a trusted advisor to e-commerce leaders.
You’ll be responsible for end-to-end customer ownership — from onboarding to renewal — while also helping evolve Richpanel’s success playbooks, workflows, and processes. If you thrive in fast-paced environments, love solving business problems, and can translate technical adoption into executive-level storytelling, this role is for you.
Responsibilities
- Own a portfolio of customer accounts, driving adoption, measurable outcomes, renewals, and growth
- Maintain
- Build and nurture executive relationships with CX leaders, positioning yourself as a trusted partner
- Run QBRs / MBRs that tie Richpanel adoption to customer ROI, CX metrics, and business outcomes
- Proactively identify risks and create structured mitigation plans, while surfacing upsell and cross-sell opportunities
- Lead onboarding for new customers, ensuring automation and workflows are fully operational within agreed timelines
- Act as a technical first responder for Level 1 issues — building confidence that you know the product inside out
- Collaborate cross-functionally with Sales, Product, and Support to align on account strategy and execution
- Contribute to evolving CS playbooks, renewal forecasting, and risk management frameworks
- ROI storytelling, renewal positioning, and workflow design
- Represent the voice of the customer internally, influencing product roadmap and integration priorities
What Success Looks Like
You'd be a good fit if you have
Requirements
Benefits
What We Offer
Important Notes
Disqualifiers
Please note that candidates will not be considered if they :
Create a job alert for this search
Industrial Engineer • Bengaluru, KA, IN
Related jobs
- Promoted
Technical Customer Success Manager
Adopt AIBengaluru, Karnataka, India Technical Customer Success Manager (CSM).Adopt AI is on a mission to transform applications—legacy or modern—into intelligent agents.
We empower businesses to automate workflows, improve operational...Show moreLast updated: 15 days ago
- Promoted
Lead Customer Success Manager
Talent500 TechBengaluru, India ANSR A market leader to build, manage and run global teams Dallas| Bengaluru | Hyderabad | Krakow | Abu Dhabi The Operating System for Global Work ANSRs Global Work Platform is trusted by the worl...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
LemniskBengaluru, Karnataka, India The Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk.
Overall responsibility of monthly / quarterly / annual revenue from set of St...Show moreLast updated: 26 days ago
- Promoted
Customer Success Manager
AlgonomyBangalore Urban, Karnataka, India Manager – Customer Success (Open Position – 1).You will own customer relationships post-deployment, ensuring clients derive maximum value from our AI-driven solutions.
Develop Engagement and Relatio...Show moreLast updated: 30+ days ago
- Promoted
Intugine Technologies - Customer Success Manager
Intugine TechnologiesBangalore, India Key Responsibilities : - Serve as a primary point of contact for customers pre and post-implementation, ensuring smooth onboarding and product adoption.Understand customer goals...Show moreLast updated: 6 days ago
- Promoted
Senior Customer Success Engineer
WhatfixBengaluru, Republic Of India, IN Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software.
Whatfix acts as an interactive overlay on top of any application t...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Lead
HealthFabBengaluru, Republic Of India, IN Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments.We aim to revolutionize menstrual health and sustainable apparel categories.Over the last 5...Show moreLast updated: 5 days ago
- Promoted
Customer Success Engineer - Wireless Broadband
Cambium NetworksBengaluru, Republic Of India, IN A Fixed Wireless Customer Success Engineer is responsible for ensuring that T1 / T2 / T3 Service Provider customers have a positive experience with their outdoor Fixed Wireless Broadband Point-To-Multi...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
Bik.aiBengaluru, Karnataka, India At BIK, we are wanting to scale up to meet our exponential growth in # of Brands.Currently, have a small team of 3 CSMs.These eCommerce Brands come from across geographies like India, UK, US, UAE, ...Show moreLast updated: 16 days ago
- Promoted
Customer Success Engineer
Astra SecurityBengaluru, Republic Of India, IN Astra is a cybersecurity SaaS company that makes pentests simple with its AI-led Offensive Pentest Platform.Our continuous vulnerability scanner emulates hacker behavior with over 15,000 security t...Show moreLast updated: 26 days ago
- Promoted
Client Success Manager
LemniskBengaluru, Republic Of India, IN The Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk.
Overall responsibility of monthly / quarterly / annual revenue from set of St...Show moreLast updated: 26 days ago
- Promoted
Customer Success Manager
FluxGenBengaluru, Karnataka, India As a Key account manager, you will play a critical role in leading strategic customer relationships and ensuring.This role focuses on understanding customer’s business needs and desired outcome, en...Show moreLast updated: 16 days ago
- Promoted
Technical Success Manager
ChargebeeBengaluru, Karnataka, India At Chargebee, we power the subscription revenue engines of some of the world’s fastest-growing SaaS and digital businesses.
Once customers go live, they want more than just a working product - they ...Show moreLast updated: 16 days ago
- Promoted
Customer Success Manager - EMEA & APAC
BiteSpeedBengaluru, Karnataka, India AI-native Marketing, Support & Sales suite for.Sequoia Capital India, Kunal Shah, Gaurav Munjal & more backing us.Check out more about us here -.
We’ve had some solid investors back us.M Funding, Le...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Lead
Netcore CloudBengaluru, Karnataka, India Regional Lead – Customer Success Location : Bangalore, India Experience : 12–15 years Function : Customer Success About Netcore : Netcore is a global Martech SaaS company helping brands deliver in...Show moreLast updated: 30+ days ago
- Promoted
ColorTokens - Customer Success Manager
ColortokensBangalore, India About ColorTokens At ColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape.Breaches happenbut with ...Show moreLast updated: 23 days ago
- Promoted
Customer Success Engineer
Penta ConsultingBengaluru, Republic Of India, IN Penta Consulting are a technology service provider and leading outsourced partner helping to deliver professional and managed solutions across EMEA.
We are currently looking for a.Please see the req...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
ShopalystBengaluru, Karnataka, India Shopalyst offers a Discovery Commerce platform for digital marketers.Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products th...Show moreLast updated: 30+ days ago