Customer Support Specialist (Calling Executive)

Job Title : Calling Executive – Cart Recovery & Customer Support

Location : Netaji Subhash Place

About Us :

Weldots is a fast-growing eCommerce company focused on delivering exceptional customer experiences. We are seeking a motivated and customer-oriented Calling Executive to help recover abandoned carts by engaging with customers, addressing their queries, and guiding them to complete their purchases.

Key Responsibilities :

• Make outbound calls to customers who have abandoned their carts.
• Understand customer concerns and answer product or order-related queries.
• Persuade customers to complete their purchase by explaining offers, discounts, or product benefits.
• Document customer feedback and share insights with the operations and marketing teams.
• Maintain records of calls, follow-ups, and conversions.
• Ensure a positive and helpful customer experience during every interaction.

Qualifications & Skills :