Customer Support Specialist

Job Title

: Customer Support Executive – International Voice Process

Location : Malad West, Mumbai

Shift Timing :

24x7 rotational shifts

Working Days : 5 days a week

Week Offs : 2 rotational offs

Job Overview

We are hiring dynamic and customer-oriented individuals for our International Voice Support team. This role involves handling customer queries from global clients via phone calls, ensuring high-quality service and satisfaction.

Key Responsibilities

Manage inbound and outbound calls for international customers

Provide prompt and accurate solutions to customer queries

Maintain detailed call records and update CRM systems

Meet performance metrics including call quality, resolution time, and customer satisfaction

Collaborate with team members to improve service delivery

Eligibility Criteria

Education :

Graduates (Freshers are welcome with excellent communication skills)

HSC (12th pass) candidates with

minimum 6 months of voice process experience

Skills :

Excellent verbal communication in English

Strong interpersonal and problem-solving abilities

Basic computer proficiency

Willingness to work in rotational shifts including night hours

Perks & Benefits

Competitive salary and incentives

Paid training and skill development programs

Growth opportunities within the organization

Supportive and inclusive work environment