Customer Support Executive

Direct Walk in Interview - Us Voice process (Contract to Hire)

Customer Experience Executive (US Shift)

Core Duties and Responsibilities

Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.

Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.

Respond to basic queries referring to senior colleagues where appropriate.

Contribute to the completion of the teams workload.

Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.

Undertake duties at a similar level as required.

Ensure compliance with Equiniti's procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.

Always to undertake the duties of this role in accordance with the requirements of the company's Regulators.

Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.

Ensure that all work is undertaken within the quality system.

Ensure that work and ethics comply with all security arrangements both physical and information.

Competencies and Experience

The candidate should demonstrate the following experience, skills and behaviours :

Excellent communication skills; Strong phone and verbal communication skills along with active listening

Proven experience in a customer support role

Meeting targets for accuracy, quality, volume and agreed service levels

Familiarity with CRM systems and practices

Basic understanding of data protection principles and knowledge in AML

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively

Adherence to procedures and regulations.

Demonstrate willingness to contribute to team beyond own immediate tasks

Eligibility Criteria

Minimum 1 year experience in Customer Support Voice

Experience up to 1-5 years only

Relieving documents mandatory

Walk in Date - 15-Oct-25 to 24-Oct-25

Time - 02 : 00 PM to 04 : 00 PM

Venue

Equiniti India Pvt Ltd

Address :

Block 10, 8th floor, DLF IT Park1 / 124, Mt Poonamalle High Road , RamapuramChennai, Tamil Nadu 600089

Note : This role is US Night shit (6 months Contractual role)