Immediate Start! Urgent Requirement for VP - Product Implementation

Urgent Requirement For VP - Product Implementation

About the Role :

We are looking for a Head of Product Implementations to lead the successful deployment of our spend management SaaS platform across enterprise customers. This is a leadership role that blends project delivery, client engagement, product configuration, and revenue assurance.

You will be responsible for ensuring clients go live on time, within scope, and with high satisfaction — unlocking the business value of our solution right from the start.

Key Responsibilities Project & Delivery Management

• Own the end-to-end implementation process for enterprise customers.
• Define and standardize implementation methodology, playbooks, and timelines.
• Plan and manage project resources, risks, and escalations.

Product Configuration & Enablement

Translate customer needs into product configuration, workflows, and user roles.

Guide clients through system setup, integrations, and UAT.

Work closely with product and engineering on customization or roadmap alignment.

Client Management

Act as the primary point of contact during implementation.

Build strong relationships with client stakeholders (Finance, IT, Procurement, etc.).

Drive adoption and prepare the customer for post-go-live success.

Revenue Assurance

Ensure timely and milestone-based revenue recognition.

Work with sales and finance teams to align contracts with delivery plans.

Track project profitability, scope creep, and effort allocation.

Team Leadership & Process Improvement

Build and lead a team of implementation managers or specialists.

Establish metrics for project success, client satisfaction, and onboarding efficiency.

Continuously improve internal processes and implementation tools / templates.

Key Skills & Experience

Experience 8–12 years in SaaS / enterprise software implementations; at least 3 in a leadership role

Project Management

Strong skills in managing large, multi-stakeholder projects (PMP / Prince2 a plus)

Client Engagement

Ability to manage enterprise clients, handle C-level interactions, and drive outcomes

Domain Knowledge

Understanding of finance processes (spend, AP, procurement) is a strong advantage

Product Orientation

Able to configure products, interpret use cases, and work with product teams on gaps

Communication

Clear, confident communicator — verbal, written, and presentation

Revenue Awareness

Experience working with revenue milestones, billing triggers, and financial planning

KPIs

Minimised Average implementation duration

Maximised % implementations delivered on time / on budget

Max Client satisfaction (CSAT / NPS) at go-live

Quick Time to first value (TTFV) or go-live

Revenue recognition vs plan

Team utilization & productivity

Why This Role is Important

Your SaaS product’s success depends not just on features — but on how quickly and effectively it becomes operational for clients. The Head of Product Implementations ensures that onboarding is not a bottleneck, but a competitive advantage.

Reporting To :

COO