Production support engineer

Job Title : TST support engineer – Engineer II

Location : Bangalore

Job Type : Full-Time

Experience : 4+ Years

As a TST Support Engineer, you’ll ensure high availability, stability, and reliability of production systems. You’ll own incident management, automation, and continuous improvement of infrastructure and deployment processes.

Looking for SRE engineers for production support of mission critical tokenization platform. Candidate should be strong in ITSM process and hands-on with automation scripting.

Key Responsibilities

Provide L2 / L3 production support for mission-critical systems.

Manage incidents, problems, and changes aligned with ITSM processes.

Drive automation to improve operational efficiency.

Collaborate with developers and cloud engineers for root-cause analysis and performance optimization.

Required Technical Skills

Languages & Tools : Java, Python, Go, Shell scripting

Databases : Postgre SQL, Couchbase, Oracle

Dev Ops & Monitoring : Kubernetes, Open Shift, CI / CD, Splunk, ELK stack

Cloud : Cloud networking, automation & deployment

Others : REST Web Services, Vert.x, Service Now

Ideal Candidate

4–9 years of SRE / Production Support experience

Strong in ITSM, automation, and cloud technologies

Excellent troubleshooting and collaboration skills

Open to working in rotational shifts (excluding night shifts)