Front Office Applications

Lead – Front Office Applications

We are seeking a highly experienced and strategic Lead – Front Office Applications (Cloud) to drive the deployment, management, and optimization of cloud-based front office systems across our hotel portfolio. This role is central to our digital transformation journey , leading the design and delivery of guest-centric, future-ready technology platforms powered by Oracle Opera Cloud PMS , Simphony Cloud POS , and associated integrations.

The ideal candidate will bring 15 + years of domain expertise in hotel technology, including cloud migrations , and a deep understanding of front office operations in large hotel chains.

Key Responsibilities :

• Lead the strategy, deployment and optimization of Oracle Opera Cloud PMS and Simphony Cloud POS across all properties, ensuring alignment with operational goals and brand standards.
• Act as the functional and technical expert for cloud-based front office applications, bridging hotel operations with technology and digital innovation.
• Drive the migration strategy from legacy systems to cloud-native platforms, ensuring minimal disruption to operations and a strong focus on guest experience.
• Collaborate closely with Operations, Finance, Infrastructure, Security, and Vendor teams to ensure seamless integrations with CRS, Loyalty, BI and Accounting systems.
• Oversee configuration, customizations, upgrades and integration projects in line with brand and operational requirements.
• Build and lead a high-performing Front Office Applications Team , fostering a culture of innovation, excellence, and accountability.
• Ensure adherence to cybersecurity, data privacy and regulatory standards across all front office platforms.
• Establish and monitor KPIs, SLAs, and performance metrics for application stability, incident management, and user satisfaction.
• Stay ahead of industry trends in cloud technologies, AI-powered guest solutions , and hospitality innovation , recommending strategic improvements.

Qualifications & Experience :

Preferred Qualification & Experience

Qualification : Min. Graduation + Oracle certification

Experience : Minimum 15 years

Grade : 16 / 17

Skills Required

Vendor Management, Project Management