Associate Director- Customer Success (SaaS)

Company Size

Mid-Sized

Experience Required

5 - 8 years

Working Days

5 days / week

Office Location

Haryana, Gurugram

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Maharashtra, Mumbai

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Telangana, Hyderabad

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Role & Responsibilities

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

Ideal Candidate

Skills : customer sucess,crm software,customer,analytical skills

Skills Required

crm software