We’re Hiring : Team Leader – Operations
Location : Kolkata
Work Mode : On-site
Schedule : 5 days a week | Night Shifts
Salary : Up to ₹5.5 LPA
Mandatory Requirements :
- Any Graduate
- Minimum 2+ years of BPO experience
- At least 1 year as Team Leader for International Voice Process
- Immediate Joiners Preferred
Key Responsibilities :
Drive team performance and manage escalationsPrepare and publish performance reports (Daily / Weekly / Monthly)Collaborate with cross-functional teams for process improvementsMotivate and guide team members to deliver exceptional customer experienceEnsure quality standards and continuous improvementWhat We’re Looking For :
✅ Proven leadership in customer support
✅ Strong communication and decision-making skills
✅ Proficiency in MS Excel and KPI management
✅ Excellent organizational and time-management abilities
Preferred :
Exceptional English communication skillsCustomer-first mindset with strong analytical abilitiesContact Details- ,