Team Leader International Voice Process
TPKolkata, West Bengal, India5 hours ago
Job descriptionDrive team performance and manage escalations Prepare and publish performance reports (Daily / Weekly / Monthly) Collaborate with cross-functional teams for process improvements Motivate and guide team members to deliver exceptional customer experience Ensure quality standards and continuous improvement Exceptional English communication skills Customer-first mindset with strong analytical abilities
🚀 We’re Hiring : Team Leader – Operations
📍 Location : Kolkata
🏢 Work Mode : On-site
🗓 Schedule : 5 days a week | Night Shifts
💰 Salary : Up to ₹5.5 LPA
Mandatory Requirements :
- Any Graduate
- Minimum 2+ years of BPO experience
- At least 1 year as Team Leader for International Voice Process
- Immediate Joiners Preferred
Key Responsibilities :
What We’re Looking For :
✅ Proven leadership in customer support
✅ Strong communication and decision-making skills
✅ Proficiency in MS Excel and KPI management
✅ Excellent organizational and time-management abilities
Preferred :
Contact Details- 8114915564, lipika.palo@teleperformancedibs.com
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Team Leader • Kolkata, West Bengal, India
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