Deskside Support L1

Position : Deskside Support - L1 Suppor Working Hours : Business Working Hours (On-Site)

Contract Duration : 01 - Year

Contract Type : B2B - Freelancing

Compensation : $ 25 Per Day

Location : Chennai, Tamil Nadu, India

Scope of Work

Maintain daily IT operations in Customer-owned locationsto serve users’ IT needs.

Provide hands & feet support for Servers or Networking activities as required the specified location / facilities

Support manufacturing-related IT equipmentand applications as per SOP provided.

Assist the remote party with resolution by performing physicalactivity under direction(e.g. Customer Network Team).

Assistance with hardware break / fixes and vendor management (coordinating and ensuring service delivery)

Installation, Move,Add, and Change (IMAC) of Customer IT Assets

VIP Support - generally involves providing tailored and proactive IT support to the VIP targeted and ensuringthey feel comfortable with the audio-visual equipment and peripherals being used.

Support conference rooms, telepresence, network, internet, and voice servicesand equipment (ex : audio / video, networking, and unified communications)

Management of non-PC IT equipment - maintain asset lists for non-PC devices,such as servers, printers, and phones. Respond to customers’ requests for updates under the instructions and guidance of BH.

Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures.

Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. customerwill provide specifictraining and instruction if needed.

Mobile Phone Support — Triage, asset Management, Configuration and Support as required.

Support for special events (Internal and External), recurring meetings, or afterhours will be required on T&M chargeable basis

Be responsible for H&Easpects, collaborate with Desktop relatedinfrastructure projects, OT networks, security and other systems under the guidance of end customer technical teams.

The ability to speak English and the local language(basic).

Key responsibilities of the Engineer

Responds to and diagnoses complex hardware, softwareand network incidents under general supervision.

Prioritize and resolve customerand other team issues as soon as possible.

Ensure that incidents and requests are handled accordingto customer PriorityMetrics. As needed, escalate tickets.

Comply with all IT service processes, procedures, and work instructions set by Customer, including its Code of Conduct and core values.

Participates activelyin projects as assigned.

Perform Over Time duties when necessary(Pre-approved by CustomerTeam Leader)