Configuration Specialist - Veeva Vault Platform

Configuration Specialist (Veeva Vault)

Experience : 2- 5

Location : Bangalore, Chennai

Objective :

The role of Veeva Vault Technical Support is responsible for providing expert-level support and administration for Veeva Vault applications. This includes troubleshooting system issues, assisting users, managing configurations, and ensuring optimal performance of the platform.

The specialist will collaborate with internal teams, business users, and Veeva support to address technical challenges, enhance system functionality, and maintain compliance with industry regulations. The ideal candidate will have a strong understanding of Veeva Vault applications, Life Sciences compliance requirements, and technical problem-solving skills.

Key Responsibilities Support & Troubleshooting :

• Provide first and second-level technical support for Veeva Vault users.
• Diagnose, troubleshoot, and resolve application-related issues efficiently.
• Collaborate with internal teams and Veeva support to escalate and resolve complex Administration & Configuration :
• Manage user access, permissions, and security settings within Veeva Vault.
• Assist in system configurations, workflows, and metadata updates as Training & Documentation :
• Develop user guides, FAQs, and training materials for end-users.
• Conduct training sessions to improve user proficiency with Veeva Vault.

Performance Monitoring & Optimization :

Collaboration & Continuous Improvement :

Qualifications & Skills :

Education : Bachelor's degree in Computer Science, Information Technology, Life Sciences, or a related field.

Experience :

(ref : hirist.tech)