Senior Manager, Customer Support Engineering

Senior Manager / Head of Customer Support – Enterprise SaaS

We’re hiring a dynamic leader to build and scale a high-performing support team for a fast-growing SaaS company. You’ll drive strategy, lead global L1 / L2 teams, and ensure world-class customer experience through technical depth, data-driven decisions, and operational excellence.

What We’re Looking For :

• 10–15 years in technical support / customer success, including 2+ years leading managers
• Strong SaaS and enterprise tech understanding (APIs, SSO, integrations)
• Proven leadership, customer-first mindset, and experience with support tools (Salesforce, Freshworks, etc.

Work Location : Pune (Work from Office)

Work Hours : The role typically follows a 2 : 00 PM to 10 : 00 PM IST schedule to align with global customer needs. However, some flexibility is expected based on business requirements and team priorities.

If you’re ready to lead with purpose and make support a strategic advantage, we’d love to hear from you.