DDB Mudra Group - Senior Client Solutions Partner

Key Responsibilities

• Serve as the main point of contact for clients, understanding their business goals, marketing needs, and digital expectations.
• Conduct regular check-ins, reviews, and strategic planning sessions with clients to build trust and long-term partnerships.
• Ensure overall client satisfaction, retention, and growth, identifying opportunities to upsell and cross-sell services.
• Collaborate with internal teams (Creative, Strategy, Technology, Media) to conceptualize and execute 360 digital campaigns.
• Drive the development of social media campaigns, influencer partnerships, content marketing, and digital brand activations.
• Translate client briefs into actionable plans, ensuring all deliverables are on-brand, on-budget, and on-time.
• Monitor campaign KPIs, engagement metrics, and conversion data, and prepare performance reports and actionable insights.
• Use data to guide recommendations, improve ROI, and support future campaign planning.
• Work with media and performance teams to align paid media strategy with client goals.
• Own the end-to-end delivery of client campaigns, from planning and execution to reporting and optimization.
• Maintain and update social media calendars, brand decks, and campaign timelines.
• Track and manage invoices, payment milestones, and revenue targets, ensuring financial accuracy and accountability.
• Liaise with Creative, Strategy, and Tech teams to ensure alignment and timely delivery.
• Act as a bridge between clients and internal teams, ensuring clarity of communication and expectations.
• Support in mentoring junior account executives or servicing staff, fostering a culture of excellence and learning.

About You

(ref : iimjobs.com)