Client Partner

Role Overview

The Client Partner will be responsible for owning strategic client relationships, driving revenue growth, and ensuring delivery excellence for SAP-centric services. This role demands a blend of account management, consultative selling, and partnership with delivery teams to create long-term value for clients.

Key Responsibilities

Client Relationship Management

Act as the primary point of contact for assigned client accounts.

Build and nurture C-level and stakeholder relationships to position the company as a trusted partner.

Understand client business needs, SAP landscape, and transformation roadmaps.

Sales & Growth

Drive account growth through SAP-centric services (Implementation, AMS, Upgrades, S / 4HANA, Cloud, Analytics).

Own and achieve revenue and margin targets for the client portfolio.

Identify cross-sell and up-sell opportunities across SAP modules and adjacent technologies.

Partner with presales and solution teams to design winning proposals, RFP responses, and value propositions.

Delivery Governance

Work closely with delivery leads to ensure service quality, SLAs, and client satisfaction .

Conduct quarterly business reviews (QBRs) with clients.

Escalation point for account-related delivery issues and risk mitigation.

Strategic Engagement

Track industry trends, SAP product innovations, and client priorities to proactively propose solutions.

Drive joint transformation programs with clients, such as SAP S / 4HANA migrations and cloud initiatives.

Build partnerships with SAP and ecosystem partners to strengthen client offerings.

Required Skills & Experience

12–18 years of IT services experience , with at least 7+ years in SAP-centric client / account management roles .

Proven track record of managing $10M+ annual revenue portfolios in SAP services.

Strong understanding of SAP S / 4HANA, SAP Cloud, Analytics, and AMS business models.

Excellent relationship-building skills with CXO-level stakeholders.

Strong commercial acumen – experience in contracts, pricing, and negotiations.

Ability to collaborate with delivery, presales, and practice teams to ensure account growth.

Excellent communication, presentation, and executive reporting skills.

Education

Bachelor’s degree in Engineering / Technology / Business.

MBA preferred.

SAP certifications (functional or sales-focused) a plus.