Manager -Change Management

Position -Change Management -Manager / Sr. Manager

Exp- 15+Years

Location -Hyderabad / Noida / Gurgaon

Job Description : -

ITIL & Infrastructure Change Management (ICM) :

Change Governance (ITIL Framework) :

Govern all IT changes using the ITIL Change Management process, including classification, prioritization, risk analysis, approval, and implementation.

Change Advisory Board (CAB) :

Lead the Change Advisory Board meetings, ensuring accurate evaluation, approval, and scheduling of infrastructure changes with minimal risk to IT services.

Infrastructure Change Oversight :

Oversee changes across servers, networks, storage, cloud environments, and data centers, ensuring robust controls and compliance.

Change Impact Analysis (IT Systems) :

Evaluate the technical impact of infrastructure changes, coordinating with operations, network, and security teams to ensure stability and reliability.

Change Scheduling and Planning :

Ensure changes are scheduled efficiently to avoid business disruption, taking into account dependencies and rollback procedures.

Incident & Problem Linkage :

Collaborate with Incident and Problem Management teams to ensure that changes are not introducing recurring incidents or known errors.

Compliance & Audit :

Ensure all change records are maintained for audit purposes. Monitor compliance with internal policies, regulatory requirements, and IT governance frameworks.

Continuous Improvement :

Continuously enhance the IT change process through automation, analytics, and feedback loops from post-implementation reviews.

Qualifications & Requirements :

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field (Master’s degree preferred).

15+ years of experience in organizational and IT change management roles within large, complex environments.

Proven experience with ITIL v3 or v4 frameworks and hands-on governance of infrastructure change management.

ITIL Certification (Foundation or higher) is mandatory.

Change Management Certification (e.g., Prosci, ACMP) preferred.

Strong understanding of infrastructure components (servers, networks, cloud, applications, etc.).

Excellent communication, leadership, analytical, and conflict resolution skills.

Experience managing Change Advisory Boards (CAB) and leading ITSM tools (e.g., ServiceNow, BMC Remedy) is a plus

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