No longer accepting applications
Process Trainer
ConfidentialIndia, Hyderabad / Secunderabad, Telangana1 day ago
Job descriptionBachelor's degree Should have process training / work experience in the call centre industry Must be adept in MS Office Facilitation Skills Excellent diction, spoken and written language skills, with English and local languages Patience Critical-thinking and problem-solving Lateral thinking Confidence Time-management & multi-tasking skills Deliver process training Collaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessments Implement apt instructional and learning strategies, activities, materials, and equipment to ensure trainees learn and comprehend quickly and are equipped with the skill sets required Design, and utilize lesson plans conforming to approved curriculum Assessing and recording trainees' progress by setting and marking coursework and assessments Ensure documented plans are available for review and redesign Ensure lesson plans are modified depending on different trainee learning styles. Conduct refresher / reset skill training as required Develop monitoring systems to ensure that all agents are performing job responsibilities according to training Maintain and publish training reports to relevant stakeholders Pass % Training drop out % 1st 30 days – PPMG
Summary of essential job functions
To train New Hires on the process and ensure their process knowledge is equipped with the skill to handle live calls on the Operations floor
- Through Process level training
- Refreshers – Process
- Process Updates on the Floor
- Plan, prepare and deliver training sessions
- Prepare training materials
- Check and assess trainees&apos progress
- Conduct Training Need Analysis to understand performance gaps
- Organize and conduct refresher courses as per the Training Need Analysis
- Monitor and present trainee performance
Minimum requirements (Education Qualification & Work Experience)
Competency Requirements : [Technical & Behavioral]
Job Responsibilities
Performance Measures [Metrics for evaluating Job Holders]
Show more
Show less
Skills Required
Process Training, Ms Office
Create a job alert for this search
Trainer • India, Hyderabad / Secunderabad, Telangana
Related jobs
![Sales Trainer [30 / 10 / 2025]](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=TP)
![MERN Trainer [High Salary]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=NxtWave)
![Production Operator [30 / 10 / 2025]](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=SAIN%20MEDICAMENTS%20PVT.%20LTD)
- Promoted
Process Trainer
TPHyderabad, Telangana, India Develop and implement training modules for customer service processes and tools.Facilitate onboarding and continuous learning for customer service representatives.
Ensure alignment with service qual...Show moreLast updated: 11 days ago
- Promoted
Functional Trainer
ConfidentialHyderabad / Secunderabad, Telangana Support the development of the global Training Needs Analysis for respective function.Support the development of the global Training Curriculum, including course outlines for respective function.Su...Show moreLast updated: 30+ days ago
- Promoted
Technical Trainer
ConfidentialHyderabad / Secunderabad, Telangana Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world.
Join us in connecting people to commer...Show moreLast updated: 30+ days ago
- Promoted
Soft Skills Trainer
ConfidentialHyderabad / Secunderabad, Telangana We are looking for a Soft Skills Trainer with 5-10 years of experience in the job market context of India to join our team.
The ideal candidate will have a proven track record of designing and deliv...Show moreLast updated: 30+ days ago
- Promoted
Trainer, Learning and development
AmazonHyderabad, Telangana, India This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.DESCRIPTION : The ...Show moreLast updated: 2 days ago
- Promoted
Process Trainer
ConfidentialHyderabad / Secunderabad, Telangana Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules.
Plan and implement an effective training curriculum.Prepare hard copy t...Show moreLast updated: 30+ days ago
- Promoted
Trainee Production (Apprentice)
Sresta Natural Bioproducts Private LimitedMedchal, Telangana, India ITC 24 mantra (Sresta Natural Bioproducts Pvt Ltd ) is hiring BTech / BE Freshers / Diploma Holders ( Production, Maintenance, Electrical) under Government of India NATS scheme -.Designation – Appr...Show moreLast updated: 30+ days ago
- Promoted
- New!
Sales Trainer [30 / 10 / 2025]
TPHyderabad, Telangana, India Develop and deliver training modules on end-to-end sales processes.Ensure consistent understanding and execution of sales strategies across teams.
Improve sales productivity through skill developmen...Show moreLast updated: less than 1 hour ago
- Promoted
Classroom Trainer -Salesforce
ConfidentialHyderabad / Secunderabad, Telangana Naresh IT KPHB branch is hiring for an experienced salesforce trainer.Candidates Should have a good knowledge on Salesforce(admin, Development & LWC).
Upto date knowledge of IT skills.Designing the ...Show moreLast updated: 30+ days ago
- Promoted
MERN Trainer
NxtWaveHyderabad, Telangana, India Technical Instructor - Digital Content.We’re on a mission to create the next million software engineers!.India's fastest-growing Ed-Tech startups.
NxtWave is revolutionizing the 21st-century job mar...Show moreLast updated: 30+ days ago
- Promoted
Production Operator
SAIN MEDICAMENTS PVT. LTDUppal, Telangana, India Job Title : Capsule Filling Operator – Semi-Automatic Machine.Reports To : Production Supervisor / Production Manager.Location : Sain Medicaments Pvt Ltd.
The Capsule Filling Operator will be responsibl...Show moreLast updated: 6 days ago
- Promoted
SAP Trainer
ConfidentialHyderabad, Telangana, India Develop and deliver training materials, including manuals, guides, and e-learning content, tailored to different SAP modules (e.
Conduct classroom and virtual training sessions for users with varyin...Show moreLast updated: 3 days ago
- Promoted
- New!
MERN Trainer [High Salary]
NxtWaveHyderabad, Telangana, India Technical Instructor - Digital Content.We’re on a mission to create the next million software engineers!.NxtWave is one of India's fastest-growing Ed-Tech startups.
NxtWave is revolutionizing the 21...Show moreLast updated: 1 hour ago
- Promoted
SAP Trainer
GAC SolutionsHyderabad, IN Looking for SAP Trainer Consultant.SAP implementation project to train end users, covering SAP SD, FICO, PP, PM and MM.Show moreLast updated: 6 days ago
- Promoted
Sales Trainer
TPHyderabad, Telangana, India Develop and deliver training modules on end-to-end sales processes.Ensure consistent understanding and execution of sales strategies across teams.
Improve sales productivity through skill developmen...Show moreLast updated: 12 days ago
- Promoted
Regional Trainer
CurefitHyderabad, IN Curefit Healthcare Pvt Ltd, founded in 2016, is India’s largest fitness company and wellness platform.Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and a...Show moreLast updated: 15 days ago
- Promoted
Software Development Faculty Trainer
NxtWaveHyderabad, Telangana, India About NxtWave Institute of Advanced Technologies (NIAT).NIAT is NxtWave’s flagship 4 Years, on-campus program for Computer Science Education.
It is designed to offer one of India’s most advanced ind...Show moreLast updated: 30+ days ago
- Promoted
- New!
Production Operator [30 / 10 / 2025]
SAIN MEDICAMENTS PVT. LTDUppal Kalan, Telangana, India Job Title : Capsule Filling Operator – Semi-Automatic Machine Department : Production Reports To : Production Supervisor / Production Manager Location : Sain Medicaments Pvt Ltd.Job Summary : The Caps...Show moreLast updated: less than 1 hour ago