Managed Services Specialist

JOB PURPOSE

Role Summary :

Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public / private / hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.

ROLE DESCRIPTION

Key Responsibilities :

• Customer Engagement & Requirement Gathering
• Engage with enterprise customers to understand their infrastructure, cloud, and managed services requirements.
• Conduct discovery workshops and translate business needs into technical and service solutions.
• Solution Design & Proposal Support
• Design managed services solutions covering infrastructure management, cloud operations, security services, backup / DR, SOC / NOC, and compliance frameworks .
• Prepare solution proposals, SOWs, RFP / RFI responses, and presentations in collaboration with solution architects and delivery teams.
• Map customer requirements to service catalog offerings , tailoring SLAs, KPIs, and pricing models.
• Pre-Sales Collaboration
• Partner with sales teams to position Managed Services offerings to enterprise and government clients.
• Conduct demos, PoCs, and presentations showcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.).
• Work closely with OEMs / partners to integrate their capabilities into L&T's service portfolio.
• Commercials & Pricing
• Work with finance and delivery teams to develop cost models, pricing structures, and business cases for managed services deals.
• Support negotiation with customers by highlighting value differentiation, compliance, and ROI.
• Governance & Handover
• Ensure smooth handover from pre-sales to delivery teams with well-defined transition plans.
• Provide inputs into service portfolio improvements based on market and customer feedback.

Experience & Educational Requirements

Qualifications and Experience

EDUCATIONAL QUALIFICATIONS : (degree, training, or certification required)

BE / B-Tech or equivalent with Computer Science or Electronics & Communication

RELEVANT EXPERIENCE : (no. of years of technical, functional, and / or leadership experience or specific exposure required)

Key Skills & Competencies

Skills Required

DevSecOps, Iso 20000, Itil, Automation