Elite HME IJP Chennai
Matrimony.ComChennai, Tamil Nadu, India1 day ago
Job descriptionDeliver quality service to paid members counted amongst the cream of the society help Relationship Managers to make Success Stories Excellent command over English language fluency in the regional language pro-activeness listening skills service orientation Integrity Excellent Supervisory Skills Should be ready to take the Initiative Drive for results Persuasion Skills Excellent Interpersonal Skills Strong Business Acumen Relationship building and management. Being a good listener Graduate Must have completed 18 months of service with the Company Should have at least 5 years of experience in a customer facing / service and / or Sales role No disciplinary action / PDP in the last 6 months of service Not less than C or Meets Expectation performance rating in the recent appraisal cycle
JOB DESCRIPTION
Job Code
IJP - Assisted Services
Band : 2
Level : 4
Designation Title
Associate Manager
Reporting to
State Head Assisted Services
Location
Kolkata
Key Responsibilities
- Leading a team of 10 20 Relationship Managers
- Handling the escalations of the team
- Training the new joiners
- Maintaining the tracker
- Coordinating with State Head for client servicing standards
- Work closely with RMs and maintain good rapport and help them with suitable profiles.
- Monitor and regularize the performance of Relationship Managers
- Help the Relationship Managers build a strong rapport with the clients
- Get in touch with clients every now and then and ensure that their requirements are being addressed and also to learn the changing
mindset of the clients
Skills & Competencies
Eligibility
Required Experience :
Manager
Employment Type : Full Time
Experience : years
Vacancy : 1
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Chennai • Chennai, Tamil Nadu, India
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