Network Operations Center Manager

The NOC Manager is responsible for the operational performance, leadership, and strategic direction of the enterprise's 24 / 7 Network Operations Center. This role ensures network availability, incident resolution, team execution, and infrastructure reliability across 300+ global sites. The NOC Manager serves as both a people leader and technical enabler , driving continuous improvement, proactive monitoring, and efficient escalation workflows while aligning network operations with enterprise standards and business outcomes.

Key Responsibilities

Operational Leadership

• Manage and lead the daily operations of a global NOC supporting a multi-site, hybrid cloud environment
• Oversee Tier 1–3 support functions including incident triage, escalation, troubleshooting, change implementation, and monitoring
• Serve as the highest operational escalation point for network incidents and outages
• Maintain and enforce 24 / 7 shift coverage, including staffing, scheduling, and on-call rotations

Team Management & Development

Strategy & Automation

Cross-Functional Collaboration

Reporting & Communication

Required Qualifications

Preferred Qualifications

Skills Required

Servicenow, Aws Vpc, Bgp, Vlans, Meraki, palo alto networks , Solarwinds, Asa, Prtg, Vpn, Terraform, Ansible, Python, Ospf, Logicmonitor