Assistant General Manager - IT Infrastructure

JOB PURPOSE

Responsible for the planning, implementation, maintenance, and support of physical and virtual infrastructure within the data center. This role ensures high availability, security, and optimal performance of servers, storage, networking, power, and cooling systems while adhering to best practices and compliance standards.

Maintain the IT infrastructure layers at GHIAL including but not limited to the Networks, Data Center, Information Security, Subsystem servers / compute layer to ensure service availability. To ensure confidentiality, Integrity and Availability of Data and Information Systems. Responsible for IT Infrastructure life cycle management to ensure the timely upgrades and refreshment of infrastructure without any services impact for Airport Operations.

To engage with the outsourcing partners [Internally] towards the infrastructure related service delivery management for GHIAL ecosystem and users.

KEY ACCOUNTABILITIES :

Incident Management :

• Manage and optimize on-prem cloud infrastructure (VMware, OpenStack, Hyper-V, etc.) and virtualization platforms.
• Define and govern SLAs, SLOs, and KPIs for on-prem cloud service delivery.
• Collaborate with network, storage, and security teams to maintain end-to-end service reliability.
• Lead compliance checks and audits related to security, backup, DR, and configuration baselines.
• Manage service catalog offerings for internal & external consumers, ensuring appropriate access and governance.
• Regularly report SLA metrics, service health, and risk factors to leadership.
• Serve as point of escalation for critical service issues related to the on-prem cloud environment.

Implementing New Requirements / Change Management :

Performance Management :

Capacity Management :

Cyber Security Management :

Team Management :

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS :

Vendors :

Airlines :

Concessionaries :

INTERNAL INTERACTIONS :

Business Team :

Project Mgmt. Team :

Terminal Operations team :

Infra Support Team :

FINANCIAL DIMENSIONS :

OTHER DIMENSIONS :

EDUCATION QUALIFICATIONS

RELEVANT EXPERIENCE :

(ref : hirist.tech)