Customer Success Lead

ZocialOne is building the future of AI-powered social media marketing for creators and small businesses. Over 100,000+ users rely on our platform to create content, stay consistent, and grow across Instagram, Facebook, LinkedIn, Google Business, and more.

We’re now looking for a Customer Success Leader who can build, own, and scale the entire customer success function—driving activation, retention, loyalty, and revenue through exceptional user experience.

This is one of the most important roles in the company.

You will be the voice of the customer.

You will be the bridge between users and the product.

And you will shape how millions of businesses experience ZocialOne.

Role Overview

We are seeking a Customer Success Leader who can build and lead our customer success function from the ground up. This role is responsible for :

• Build customer success from the ground up
• Delivering exceptional customer support
• Lead support and success operations end-to-end
• Reduce churn and improve retention
• Drive upgrades and account expansion
• Create systems, processes, and automation
• Build strong relationships with our business users
• Represent customer voice in product decisions

You’ll directly influence growth, revenue, product development, and long-term customer loyalty.

Key Responsibilities 1. Customer Support & Experience

2. Customer Retention & Churn Reduction

3. Upgrades, Expansion & Revenue

4. Customer Onboarding & Education

5. Voice of Customer → Product

6. Metrics & Reporting

Own and track :

Build dashboards and weekly reports for leadership.

Required Skills & Experience

Why This Role Is Special

If you deeply care about customers and want to build something meaningful, this role is for you.