Customer Success Representative

About the role

We are looking for a proactive and customer-focused Customer Support Executive to manage inbound queries from brand partners and end users regarding our product. The role requires strong communication skills, quick problem-solving abilities, and a customer-first mindset. You will act as the primary point of contact and ensure high-quality support across calls, emails, and chat channels.

Key roles and responsibilities

• Handle inbound and outbound customer calls with professionalism and clarity.
• Respond to customer queries via email and chat with accuracy and within defined SLAs.
• Provide product-related information, troubleshoot issues, and guide users through processes.
• Coordinate with internal teams (operations, tech, backend support) to resolve escalated issues.
• Maintain detailed and accurate records of customer interactions in the CRM / helpdesk.
• Follow communication scripts, support guidelines, and processes to deliver consistent service.
• Identify repeated issues and share feedback for process improvement.
• Support brands on onboarding, product usage, transaction queries, and issue resolution.
• Ensure high CSAT scores by delivering empathetic, clear, and solution-oriented responses.
• Train and mentor junior support members when required.

What are we looking for?

Skillsets :

Other plus points :