Senior Manager EXL / SM / 1444103

Job Description

Role Overview :

We are seeking a highly skilled and proactive Senior Manager – IT Asset Management (ITAM) to lead and optimize our global IT asset lifecycle. The ideal candidate will bring hands-on experience in managing IT assets across multiple geographies, with deep proficiency in ServiceNow HAM Pro and a strong foundation in core ITAM practices.

Key Responsibilities :

End-to-End Asset Lifecycle Management :

Oversee the full lifecycle of IT assets from procurement to disposal across global offices.Ensure accurate tracking, tagging, and documentation of hardware and software assets.

ServiceNow HAM Pro Expertise :

Utilize ServiceNow HAM Pro to automate and streamline asset workflows.Maintain and enhance the HAM Pro configuration to support business needs.

Asset Reconciliation & Compliance :

Conduct regular audits and reconciliations to ensure data integrity and compliance.Collaborate with finance and procurement teams to align asset records with purchase data.

Procurement & Vendor Coordination :

Manage IT asset procurement processes, including vendor negotiations and purchase order tracking.Ensure timely delivery and deployment of assets to global teams.

Operational Excellence :

Develop and enforce ITAM policies, standards, and procedures.Generate reports and dashboards to provide visibility into asset utilization and performance.

Team Leadership & Collaboration :

Lead a team of ITAM professionals and coordinate with cross-functional stakeholders.Provide training and guidance on asset management best practices.

Required Skills & Qualifications :

• 12+ years of experience in IT Asset Management, with at least 3 years in a leadership role.
• Hands-on experience with ServiceNow HAM Pro is mandatory.
• Strong understanding of ITAM principles, including lifecycle management, reconciliation, and compliance.
• Experience managing IT assets in a global enterprise environment .
• Excellent analytical, communication, and stakeholder management skills.
• Bachelor’s degree in IT, Business Administration, or related field. ITIL certification is a plus.