Urgent Search! Product Support Engineer

Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.

We’re looking for an experienced Product Technical Support Engineer to join our team and help us build our modern service management platform. This is a position based out of our Bangalore office. We offer competitive pay to employees and practical benefits for their whole family.

If this sounds interesting to you, read on.

What you’ll do (responsibilities)

We’re looking for experienced individual contributors who’ve worked on large-scale products before, and we expect you to ramp up quickly and help us launch our products.

• Helping customers troubleshoot and resolve technical issues through various channels.
• Providing solutions or workarounds for technical issues.
• Keeping detailed records of support cases and solutions.
• Explaining technical issues and solutions clearly to non-technical users.
• Working with other technical teams to resolve complex problems.
• Testing new features and updates and providing feedback.
• Overseeing system performance and performing routine maintenance.

What we’re looking for (qualifications)

We do not require any formal qualifications, but we value hands-on skills. We also enjoy working with people who are looking to learn new things and have a sense of responsibility towards their work.

What we offer (compensation and benefits)

We are big on benefits that make sense to you and your family.

1. Fantastic team —the #1 reason why everybody joins us.

2. Convenient offices — well-located offices spread over five different cities.

3. Paid time off — Unlimited sick leaves and 15 days off every year.

4. Health insurance — comprehensive health coverage upto 75% premium covered.

5. Flexible allowances — with hassle-free reimbursements across spends.

6. Annual outings — for everyone to have fun together.

Why we are different (culture)

As a part of Atomicwork, you can shape our company and business from idea to production. Our cultural values also set the bar high, helping us create a better workplace for everyone.

What next (applying for this role)

1. Click here to get started with your application.

2. Answer a few questions about yourself and your work.

3. Wait to hear from us about the next steps.

Do you have anything else to tell us, or don’t see an open role that fits you? Email careers@atomic.work and let us know what’s on your mind.