Forecasting Analyst - Workforce Management

Minutes To Seconds is a dynamic organization specializing in outsourcing services, digital marketing, IT recruitment, and custom IT projects.

We partner with SMEs, mid-sized companies, and niche professionals to deliver tailored solutions.

We would love the opportunity to work with YOU!!

Requirements

Qualification : Graduation

Position / Designation Name : - Associate Forecasting

Concentrix Job Location : - Bangalore

Choose the relevant job function : - WFM

Process Domestic or International : - International Process

Experience : - 1yrs

Notice Period : - 1month

CTC : - 6.5lpa

Shift Timings : - 24

Working Days : - 5days

Role and key responsibilities : –

The Point of Contact for forecasting and budget planning

Updates the forecast with monthly / weekly actual data and suggested improvements based on trend analysis

Refines forecasting scenarios and generates final forecast

Refines and capture data to be used as an input to the models

Designs and develops forecasting scenarios

Generate short term forecasts, incorporating business impacts

Revise forecast based upon feedback

Maintain process documentation and tweak as per requirement.

Understanding on Time Series forecasting

Understanding of WFM and Contact volume & AHT forecasting

Key skills and knowledge :

High proficiency in Excel & Power BI tools is a must.

Experience in developing machine learning models like classification, linear / logistic regression.

Ability of analyzing huge datasets and hands on experience of forecasting for large and complex attributes

Analytical and good understanding of contact center metrics

Mathematical and Statistics and exposure to R-studio / python.

Strong business acumen

Should be a good communicator and a collaborator

Core forecasting experience 0.6-2 years in a BPO / Contact center environment

Skills Required

Python, Power Bi, Excel, Classification, Logistic Regression