Workforce Management Scheduler

About The Role

We are seeking a sharp and analytical Workforce Management Scheduler to join our team. This role is critical to ensuring optimal staffing and schedule alignment across operations, while maintaining compliance with labor policies and internal standards.

Responsibilities :

• Build and refine employee schedules using WFM tools such as NICE IEX
• Calculate staffing requirements based on forecasts and capacity plans
• Process time-off and activity requests in accordance with company guidelines
• Ensure scheduling compliance with labor laws and internal policies
• Collaborate closely with operations and intraday teams to manage schedule changes
• Identify and implement improvements to scheduling processes

Requirements :

Skills Required

Ms Office