Customer Service Representative

Globeia is seeking a Customer Service Representative to provide exceptional support to our clients. We are looking for a proactive, detail-oriented, and tech-savvy professional who can manage customer inquiries efficiently across multiple communication channels.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone
• Assist clients with background check, authentication, and document verification services
• Troubleshoot and resolve service-related issues with accuracy and empathy
• Maintain organized and accurate records of all customer interactions in CRM systems
• Collaborate with internal teams to enhance workflow and improve the overall customer experience

Requirements

Preferred Experience

Location

Remote (India-based candidates only)