E-Commerce Automotive Spare Parts Customer Service Representative
Newparts, Inc.Ahmedabad, IN30+ days ago
Job descriptionManage daily customer requests through a shared mailbox and provide member support across multiple channels. Ensure customer satisfaction by addressing complaints and inquiries promptly. Conduct product sales and process returns and related requests. Identify and assess customers' needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution. Maintain records of customer interactions, comments, and complaints. Provide feedback to management regarding customer issues, concerns, and emerging trends. Adhere to communication procedures, guidelines, and policies. Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems. Develop and document knowledge into useful content. Continuously enhance knowledge of products and services. Achieve or surpass performance targets. Participate in training and development programs to enhance customer service skills and knowledge. Demonstrated experience in customer service. Automotive repair, parts, and component knowledge (required). Technical or engineering experience. Proficiency in English. Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions. Ability to multitask, prioritize tasks, and manage time efficiently. Maintain a positive, empathetic, and professional demeanor with customers. Customer-centered approach with adaptability to various customer personalities. Teamwork skills for working with team members and other departments. Ability to work remotely in shifts aligned with market operational hours. Digital literacy. Willingness to achieve goals and pursue self-improvement. Capability to perform effectively under pressure. Ability to work North American working hours.
Job Description : Automotive Customer Service Representative
Location : Remote (North American Hours)
Desired Skills and Experience :
- Education : Bachelor's degree in Engineering
- Required Experience : 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)
Key Duties and Responsibilities :
Requirements and Skills :
Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!
Create a job alert for this search
Customer Service • Ahmedabad, IN
Related jobs
- Promoted
- New!
Senior Sales Engineering Manager
Ajanta Bottle Pvt. Ltd.Ahmedabad, Gujarat, India Ajanta Bottle is India’s leading packaging supplier, offering expertise in glass, metal packaging, and closures.As a one-stop packaging solution, Ajanta Bottle integrates innovative design, manufac...Show moreLast updated: 22 hours ago
- Promoted
Global Application
BeamNadiad, IN Global Application — Beam Wallet Technology Team (India & Asia).Opening Soon — New Beam Wallet Representation in India and Asia.
India and across the Asian region.This step reinforces our commitment...Show moreLast updated: 13 days ago
- Promoted
Amazon Advertising (PPC) Manager
ProfaseeNadiad, IN Location : Remote (Strong internet + excellent English communication required).Profasee is redefining pricing for Amazon brands with AI-powered dynamic optimization that maximizes profit, rank, and ...Show moreLast updated: 7 days ago
- Promoted
- New!
Engineering Manager
The Transformation GroupGandhinagar, IN We are partnering with our clients in the US to create something game-changing - a platform that redefines how digital products are built - faster, better, and with more impact than ever before.We ...Show moreLast updated: 12 hours ago
- Promoted
Sales Associate
Wisedoc, Inc.Anand, IN You’ll work directly with the founder to build our sales pipeline, conduct market research, and manage early customer relationships.
Identify potential clients (recruiting firms, HR departments, tal...Show moreLast updated: 12 days ago
- Promoted
Customer Service Representative
IMS GroupAhmedabad, Gujarat, India IMS Group is a Global Workforce Solutions company with a mission to accelerate and transform businesses’ way of working through a range of flexible and comprehensive oAshoring services.Since 2006, ...Show moreLast updated: 2 days ago
- Promoted
Manager-LTL Freight Billing & Automation
ARDEM Data ServicesGandhinagar, IN Manager — LTL Freight Billing & Automation.Full-time | Strong overlap with U.Own outcomes for ARDEM’s LTL clients — from pre-sales solution design to steady-state delivery and account growth.You’ll...Show moreLast updated: 15 days ago
- Promoted
Service Manager
SV Management ConsultantsAnand, IN Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business.
This effort is aimed at establishing as a stron...Show moreLast updated: 15 days ago
- Promoted
Customer Service Representative
VerbiQGandhinagar, IN The ideal candidate loves talking to people in French and proactively solving issues.You will be responsible for converting customers into passionate evangelists.
Communicate with customers via phon...Show moreLast updated: 1 day ago
- Promoted
AI Lead Engineer - Agentic Platforms
OrbitShift.AINadiad, IN AI-native Sales Operating System.Our multi-agent AI system enables actionable account insights, RFP response generation, targeted nudges, and sales content.
Peak XV (formerly Sequoia Capital), Stell...Show moreLast updated: 30+ days ago
- Promoted
Business Development - Aerospace Engineering & Manufacturing
Aerosapien TechnologiesGandhinagar, IN We are seeking a highly motivated.Business Development professional.The ideal candidate will drive growth by identifying new opportunities, managing client relationships, and promoting our capabili...Show moreLast updated: 15 days ago
- Promoted
- New!
Platform Automation Manager - Cypress
Bread FinancialAhmedabad, IN Platform Automation Engineering Manager will be responsible for leading test automation frameworks, tooling, and test data management to optimize enterprise processes through innovative quality eng...Show moreLast updated: 12 hours ago
- Promoted
Customer Service Representative
CareerUS SolutionsNadiad, IN Customer Service Representative – Job Description.The Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring ...Show moreLast updated: 30+ days ago
- Promoted
Growth Marketer
GleantapAnand, IN Gleantap is a fast-growing Customer Engagement Platform trusted by leading fitness, wellness, healthcare, and lifestyle brands.
We help businesses drive growth, improve retention, and automate engag...Show moreLast updated: 30+ days ago
- Promoted
E-Commerce Automotive Spare Parts Customer Service Representative
Newparts, Inc.Nadiad, IN Job Description : Automotive Customer Service Representative.Location : Remote (North American Hours).Desired Skills and Experience : .
Bachelor's degree in Engineering.Automobile Spare Parts / Automobi...Show moreLast updated: 30+ days ago
- Promoted
Field Sales Executive
Kabra Express Logistics Private LimitedAhmedabad, Gujarat, India Kabra Express Logistics Private Limited is a leading provider of intercity travel and next day morning parcel delivery services.
With a million plus satisfied customers across cities like Ahmedabad,...Show moreLast updated: 30+ days ago
- Promoted
Customer Relationship Executive
SkyBlue — Your Creative SpaceAhmedabad, Gujarat, India Customer Relationship Executive.SkyBlue Experience Studio | SBR, Ahmedabad | Full-Time.SkyBlue is a Creative lifestyle retail brand offering thoughtfully curated stationery, premium gifting and cre...Show moreLast updated: 2 days ago
- Promoted
Customer Service Executive
Hetfy Software Solutions LLP ®Ahmedabad, Gujarat, India Founded in 2016, previously known as E Solution Service, is an Indian company.We are a part of RexBrown UK and provide them with offshore e-commerce outsourcing.
Hefty Software Solutions LLP is dedi...Show moreLast updated: 30+ days ago